The EmblemHealth and ConnectiCare Provider Manuals have been updated in accordance with federal regulatory changes that advance health equity for all, including those who have been historically underserved, marginalized, and/or adversely affected by persistent poverty and inequality. The Provider Manuals now specify that information and services are provided in a culturally competent manner and promote equitable access to all members, including people:
- With limited English proficiency or reading skills.
- Of ethnic, cultural, racial, or religious minorities.
- With disabilities.
- Who identify as lesbian, gay, bisexual, or other sexual orientations.
- Who identify as transgender, nonbinary, and other gender identities, or people who were born intersex.
- Living in rural areas and other areas with high levels of deprivation.
- Otherwise adversely affected by persistent poverty or inequality.
Our Provider Manuals are valuable online resources and integral to performing under your Provider Agreement. The material in our manuals applies to all plans and includes details about your administrative responsibilities and contractual and regulatory obligations. You can also find information about best practices for interacting with our plans and how to help our members navigate their health care. Links to the manuals are in the menu bar of their respective websites. You may also navigate directly to the EmblemHealth Provider Manual and ConnectiCare Provider Manual.
JP 63180 09/2023
