You have the coverage you need. Make sure you hold on to it. Every 12 months, or as your circumstances change, you must renew your Medicaid or Child Health Plus eligibility to continue your membership. We're here to help you complete the renewal process as conveniently as possible.
Renew your Medicaid coverage
Due to the coronavirus (COVID-19) public health emergency, the Local Department of Social Services and the NY State of Health will not require most individuals to renew their Medicaid or CHPlus eligibility during the emergency period. You will receive a notice when it’s time for you to renew your eligibility.
If you have questions about your renewal or eligibility, call us at 888-432-8026. Our hours are 8:30 a.m. to 6 p.m., Monday to Friday, and 9 a.m. to 1 p.m. on Saturday. A representative will be happy to help.
Renewing through the NY State of Health Marketplace
You need to renew your Medicaid coverage every year. You can call us at 1-888-432-8026, Monday through Friday, from 8:30 am to 6:00 pm (excluding major holidays) and Saturday 9:00 am to 1:00 pm or visit an enrollment site near you.
The NY State of Health (NYSOH) Marketplace will send you a letter or an email with your renewal date for you to call and renew without losing any coverage. Pay close attention to the date on your letter; you must renew by that date in order to keep your coverage. You can typically renew 30 days from the date you receive your letter. If you don’t understand your letter or if you need help, call us at 1-888-432-8026.
Renewing through government agencies (HRA and LDSS)
You need to renew your Medicaid coverage every year.
The NY State of Health (NYSOH) Marketplace will send you a letter or an email with your renewal date for you to call and renew without losing any coverage. Pay close attention to the date on your letter; you must renew by that date in order to keep your coverage. You can typically renew 30 days from the date you receive your letter. If you don’t understand your letter or if you need help, call us at 1-888-432-8026.
What if I did not receive my renewal notice?
If you did not receive your renewal notice, call the following numbers for assistance:
| NYC HRA: | (888) 692-6116 |
| Nassau County DSS: | (516) 227-7474 |
| Suffolk County DSS: | Eastern Suffolk county: (631) 852-3710 Western Suffolk county: (631) 853-8408 |
| Westchester County DSS: | (914) 995-3333 |
| NYSOH Marketplace: | TEL: (855) 355-5777 TTY: (800) 662-1220 Online: www.nystateofhealth.ny.gov |
Frequently Asked Questions
Medicaid mail cannot be forwarded. You must change your address at your Medicaid office or through the NYSOH Marketplace, or you will not receive your Medicaid renewal notice.
It's important to renew the same way you enrolled.*
If you live in New York City and:
- enrolled through the Human Resources Administration (HRA), you can renew in person or by mail.
- enrolled through the New York State of Health Marketplace (NYSOH), you can renew online, in person or by phone.
If you live in Nassau, Suffolk or Westchester counties and:
- enrolled through the Department of Social Services (DSS), you can renew in person or by mail.
- enrolled through the New York State of Health Marketplace (NYSOH), you can renew online, in person or by phone.
* If you received a letter indicating that you must renew through the New York State of Health Marketplace (NYSOH), follow the instructions on the letter or call EmblemHealth at 1-888-432-8026.
- You will have to reapply for Medicaid the same way you enrolled.
- If you lost coverage due to a change of income you may be eligible for EmblemHealth’s Essential Plan.
- We can help. Call us at 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays).
Important note
If you do not submit your completed renewal form by the due date,
you may lose your coverage.
Please visit one of our several Neighborhood Care locations where our staff can assist you with your renewal.