Find the Right Medical Care

When you're feeling sick or unwell, there's nothing more important than finding the right care to get you feeling better. EmblemHealth's insurance plans offer a variety of ways for our members to get help. We've designed this tool to help you find the most apropriate, and cost-effective way to get help when you need it most.

Young female nurse at computer

Nurse Advice Line

Contact the EmblemHealth Nurse Advice Line | 877-444-7988

A registered nurse can guide you to the help you need now.

This service is available 24 hours a day, seven days a week.

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Doctor's Office

Go to your doctor for preventive care, to stay on top of your chronic conditions, or for an appointment if you feel sick. It’s generally the most cost-effective option.

Having a doctor is important. Your doctor knows your medical history and can help treat illnesses or conditions before they become serious. Your doctor can also coordinate care with other doctors.

At your doctor’s office, you can also see a nurse practitioner or physician assistant. You may be able to see one right away if your doctor isn’t available.




You can usually walk in to Urgent Care during hours your doctor isn’t available. Go here if you need immediate care and your situation is not life-threatening. Generally, the cost to you may be higher than a doctor’s office visit.

Why Urgent Care?

Urgent Care centers’ average wait time is 30 minutes or less, according to the Urgent Care Association of America. Urgent Care centers can treat common conditions like:

  • 拉伤和扭伤
  • Rashes and minor burns
  • Cold and flu symptoms

Emergency Room facility


The ER is open 24/7. Go to the ER immediately or call 911 if you are in a life-threatening situation. It may cost you more than Urgent Care or a doctor’s office visit to go to the ER. Check your plan benefits so you are informed.

Go to the ER if you have symptoms like:

  • 严重的胸痛
  • 呼吸困难
  • Convulsions or seizures
  • 无意识
  • Heavy bleeding that won’t stop or large open wounds
  • Coughing up or vomiting blood
  • 无法停止的剧烈疼痛
  • Signs of stroke like sudden weakness, blurred vision or slurred speech
  • Moderate to severe burns
  • Serious head, neck or back injuries
  • 严重骨折
A mother with her baby is video calling a doctor on a laptop from home.


Telemedicine online virtual office visits

Speak with a doctor anytime, day or night, by using a computer, mobile device, or phone.



如果您的在线支付遇到困难或需要其他帮助,请每周七天(不包括主要节假日)8 am 至 8 pm 致电 1-855-283-2146,联系客户服务团队。

Want to enroll in a health plan? Go to the NY State of Health Marketplace.

Father and son reviewing EmblemHealth doctor information on tablet device.
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