There is no difference between drugs delivered by ESI and those you pick up at your walk-in pharmacy.

Ordering your long-term medications from Express Scripts:

• May help you save on copays, depending on your plan
• Costs you nothing for shipping
• Allows you to make fewer trips to your pharmacy
• Allows you to refill and check the status of your prescriptions online
• Gives you access to pharmacists 24 hours a day, seven days a week

Order Online

If you already have a myEmblemHealth account, sign in to access your pharmacy benefits:

• Under “Tools That Help You,” click on “Price a Drug.”
• Click “Home” in the “Express Scripts window.” There, you will see a list of available prescription refills and a history of your past orders.
• Select the items you want to order and follow instructions to complete your request.

Order by Phone

Use the appropriate number below to contact Express Scripts and place your order:


• Medicare: 877-866-5828

• Medicaid: 877-866-4165

• All Other Plans: 877-866-5798

Note: You will need to have your prescription number handy when you call. You would only have a prescription number if you are ordering refills for a medication you previously received from Express Scripts. This number can be found on the prescription given to you by your doctor.

You can also ask your doctor to fax your new prescription (with a fax cover sheet) directly to ESI. Your doctor should call 800-305-5287 for instructions. Delivery takes about two weeks.

Order by Mail

Use the refill order form that comes with your mailed order. Mail it with your copay to Express Scripts in the envelope provided.

Retail Pharmacy
If you prefer to fill your prescriptions at a retail pharmacy, you will continue to have access to virtually all major pharmacy chains and many independent pharmacies.

To use the retail pharmacy service, present your ID card at any participating pharmacy nationwide. Most major drug store chains (e.g., Walgreens, Duane Reade, CVS, Rite Aid, Target and Walmart) are part of your plan. The retail pharmacy should be used when filling a prescription for short-term (a 30-day supply or less) medications.