You have the right to file a grievance or complaint and appeal a decision made by us. Use the links below to review the appropriate appeal document, which presents important information on how to file, timeframes and additional resources.
KNOW YOUR RIGHTS
Member Rights and Responsibilities
Understanding your rights and responsibilities as a plan member can help you and us make the most of your membership.
Learn about certain protections which are effective with dates of service on or after March 31, 2015, as well as what to do if you feel you have received a surprise bill.